Workshop manager for our planned location in Basel

CycleLab is busy launching an additional workshop in Basel. For ths exciting expansion, we are looking for a workshop manager.

In this enterpreneurial role, you oversee all activities in your team while contributing hands-on with your experience and your know-how to delivering first in class service quality. Together with your team of mechanics, you run the entire repair and service process of a bike and oversee logistics as well as procurement of spare parts. You coach and develop your team members to become service KOM's who overachieve customers' expectations. Whatever you do, customer satisfaction is your highest priority!

In addition to running your shop, you are in constant contact with the COO and your colleagues from other CycleLab locations to improve the customer experience and optimze the group's processes and systems. Hence, you are not afraid to use modern software tools, challenge the status quo and try innovative approaches for existing challenges. You can do what you do best while being supported by the HQ with marketing, HR, accounting, etc.

Your Profile

• Training as a bicycle mechanic or similar qualification

• Experience in bike service and repair

• Comfortable with e-bikes and modern bike technology

• Native German, good English is a plus

• Several years of team leadership experience

What We Offer

• Freedom to unleash your entrepreneurial talent

• No pressure to sell bikes or parts - you focus on fixing bikes

• Ambitious and supportive team

• Competitive work conditions

• Monday–Friday schedule with flexible hours