FAQs
What services do you offer?
We provide comprehensive maintenance and repair for all types of bikes—whether road bikes, mountain bikes, e-bikes, or city bikes. Our focus is on top-quality, independent bike service, so we do not sell bikes or accessories. More Informations: Here.
How does your service work?
1. Book online – Choose your service package and a time slot.
2. Pick-up – We collect your bike from your preferred location.
3. Maintenance/repair – Your bike is professionally serviced.
4. Return – We bring your bike back in top condition.
If you prefer, you can also bring your bike to us yourself.
Can I drop off my bike myself but have you handle the return transport?
Yes, that’s possible! Just mention your preference during the booking process.
In which areas do you offer your service?
Currently, we offer our pick-up and delivery service in Zurich (Kreis 1-10) and upper Limmattal. An expansion is already in progress.
Is the pick-up & delivery service included in the price?
For all our service packages pick-up & delivery service is included in the central Zürich area (Kreis 1-12) and upper Limmattal. For any bookings below 150 CHF an additional service fee will be charged for pick-up & delivery.
What do I need to hand out together with my bike?
Generally, the fewer items you hand over to us, the fewer can get lost. However, we would need the keys for locks as well as displays for e-bikes.
How long does it take you to fix my bike?
In an ideal case, the entire process (pick-up, service, return) takes around three days. However, depending on availability of spare parts, it may take a few days longer.
Are the prices on the website inclusive of spare parts?
No, the prices listed on the website refer only to labor costs unless stated otherwise. If spare parts are needed, we will inform you in advance about any additional costs.
What happens after pickup of the bike?
Once we have brought your bike to our workshop, it enters the queue. As soon as we have started working on your bike, the status will change to "working on". Once finished, you will get a SMS notification and you will be able to choose the return date. Normally we try to finish jobs one day after receiving them in our workshop. However, if we have to order spare parts, the process might take longer. In any case you will be notified when your bike is ready.
Do I have to be at home when you pick up the bike?
You don't necessarily have to be at home. You can lock your bike with a combination lock and send us the code via email or write it in the comment box of the booking tool. Or you use a key lock and let us know where you hide the key. However, we can't take responsibility for stolen bikes.
Can I buy bikes from you?
No, we do not sell bikes. Our focus is on maintenance and repair.
Do you repair D2C brand bikes (e.g., Canyon) or bikes from hardware stores (e.g., Jumbo)?
Yes, we are brand-independent and repair all bike brands, including Canyon, Rose, and many other manufacturers.
Can I drop by spontaneously?
Yes, you are welcome to stop by at any time. However, we cannot guarantee immediate availability. Therefore, we recommend booking an appointment in advance via our online tool, email, or phone. If you prefer, we can also pick up your bike and return it after the repair.
What e-motor systems do you service?
Bosch, Fazua, Mahle, Panasonic, Shimano, TQ
Do you accept leased bikes?
Yes, we also repair leased bikes. However, please check with your leasing provider in advance to clarify which costs will be covered.
How can I contact you?
We’re happy to assist you! You can reach us via the contact details provided on our website or directly via email: info@cyclelab.cc
What payment options do you offer?
We currently offer the following means of payment: