Join the CycleLab-Team

CycleLab is busy launching an additional workshop in Basel. For ths exciting expansion, we are looking for a workshop manager.

In this enterpreneurial role, you oversee all activities in your team while contributing hands-on with your experience and your know-how to delivering first in class service quality. Together with your team of mechanics, you run the entire repair and service process of a bike and oversee logistics as well as procurement of spare parts. You coach and develop your team members to become service KOM's who overachieve customers' expectations. Whatever you do, customer satisfaction is your highest priority!

In addition to running your shop, you are in constant contact with the COO and your colleagues from other CycleLab locations to improve the customer experience and optimze the group's processes and systems. Hence, you are not afraid to use modern software tools, challenge the status quo and try innovative approaches for existing challenges. You can do what you do best while being supported by the HQ with marketing, HR, accounting, etc.

Your Profile

• Training as a bicycle mechanic or similar qualification

• Experience in bike service and repair

• Comfortable with e-bikes and modern bike technology

• Native German, good English is a plus

• Several years of team leadership experience

What We Offer

• Freedom to unleash your entrepreneurial talent

• No pressure to sell bikes or parts - you focus on fixing bikes

• Ambitious and supportive team

• Competitive work conditions

• Monday–Friday schedule with flexible hours

“We are looking for the hub connecting customers, allen keys, and spreadsheets”

CycleLab is a modern mobility service provider with brand-independent bicycle workshops. We service all types of bikes: from e-bikes and cargo bikes to road bikes, gravel bikes, and everyday bicycles.

Our focus is exclusively on repairs and service. Digital booking, clear processes, and precise workshop scheduling ensure that our customers always know exactly when their bike will be ready and can track the repair status at any time.

Starting January 2027, we are looking for the face of our customer service: the first point of contact for our customers and the central interface between the workshop, suppliers, and internal processes.

Your Responsibilities

You find suitable solutions for our customers, make sure information reaches the right place at the right time, and help the team make everyday work simpler and more efficient.

In short: you turn many individual steps into a first-class service experience.

Customer Experience & Operations:

•        You communicate with our customers in German and English – in person, by phone, email, and chat.

•        You keep track of ongoing orders and priorities, ensuring work is completed on schedule.

•        You handle bike drop-off and pick-up, record repair orders in full, and provide a clear explanation of the work carried out when the bike is returned.

•        You organize pick-ups and drop-offs at our customers’ locations.

•        You are responsible for data quality in our workshop tool, ensuring orders and customer information are kept complete and accurate.

•        You record daily incoming goods and prepare bikes with the required spare parts so repairs can be carried out as quickly and efficiently as possible.

Administration:

•        You prepare ad-hoc reports for workshop and company management.

•        You record accounts payable and receivable invoices along with the corresponding payments.

•        You support month-end closing and day-to-day bookkeeping.

What You Bring

•        Experience in customer service, direct customer contact, or a comparable service role

•        Experience with administrative tasks and confidence handling organizational processes

•        Very good written and spoken German and English; additional languages are a plus

•        Manual/technical aptitude or willingness to learn technical basics and simple bike-related tasks

•        Confident use of digital tools, email, chat, and common office applications

•        An independent, structured, and reliable way of working

What We Offer

•        5 weeks of vacation

•        A 5-day work week, Monday to Friday, with flexible working hours

•        A bright, modern workshop with contemporary facilities

•        Real responsibility and plenty of room to shape your role

•        A growing, well-coordinated team with very flat hierarchies

•        Employee discounts on bikes, accessories, and workshop services

Workload: 80–100% | CycleLab Zurich | Start date: January 2027 or by arrangement

Send us your application to jobs@cyclelab.cc.

What you’ll learn with us

• How to carry out professional maintenance, repair and technical optimisation of bicycles and e-bikes

• How to diagnose faults precisely

• How to use modern tools and digital workshop processes professionally

• How to meet quality standards and deliver clean, reliable craftsmanship

• How to support customers competently with technical questions

Your profile

• You have completed compulsory schooling (lower secondary level 1)

• You’re interested in technology and hands-on work

• You work carefully and reliably

• You’re motivated to learn new things and develop your professional skills

• Teamwork comes naturally to you

• You have a passion for bikes and/or outdoor sports.

Your motivation matters more than your grades!

Your apprenticeship at a glance

• 3-year apprenticeship as a Bicycle Mechanic (Federal VET Diploma / EFZ)

• Start in August / September 2027

• 5-day week with Saturdays off

• 30 days of holiday

• Above-standard apprentice pay

• Personal mentoring by experienced professionals

• Modern, high-quality workshop

• Employee discounts on parts and bikes

• Excellent chances of being taken on after successful completion

CycleLab is a modern bicycle workshop in Zurich. Another location in Basel is upcoming. We work brand-independently and service all types of bikes – from e-bikes and cargo bikes to road, gravel and everyday bikes.

Our focus is purely on repair and service. We don’t sell bikes or accessories. This means clear processes, structured workflows and uninterrupted time at the workbench.

With digital bookings and realistic planning, you can focus on what you do best: working on bikes. We are a small, friendly team with predictable working hours and a real passion for bikes and the people who ride them.

Your Role

We’re looking for someone who:

• is an excellent mechanic and enjoys talking to customers

• helps ensure smooth workshop operations

• is open to supporting social rides, workshops and events

Your Tasks

• Service, maintenance and repairs

• Diagnostics and quality control

• Technical advice and bike handover to customers

Your Profile

• Training as a bicycle mechanic or similar qualification

• Experience in bike service and repair

• Comfortable with e-bikes and modern bike technology

• Good German or English

• Independent, precise and customer-oriented

What We Offer

• Competitive salary and employment conditions

• 5 weeks of vacation

• Bright, modern workshop in a new building

• Monday–Friday schedule with flexible hours

• No sales pressure – focus on quality and service

• Small, supportive team and short decision paths

• Opportunity for more responsibility as we grow

Bike Assembly Employee
Do you enjoy working with your hands, love bikes, and want to get stuck in? Then you’ll fit right in with us.

At CycleLab, we assemble our customers’ bikes so they are ready to ride. The bikes are ordered online and delivered to us — and you make sure they leave the workshop perfectly adjusted.

What you bring

• Enthusiasm for bikes and technology

• Manual skills and a careful way of working

• A hands-on attitude

Whether you’re changing careers, a student, or a bike mechanic: motivation counts more than your CV

Your job

• Assembly of new customer bikes

• Final assembly and fine-tuning
  Quality checks before handover

• Taking on additional tasks in our workshop

• Working together in a straightforward, motivated team

What you can expect

• Flexible workload between 40–80%

• Employment on an hourly wage basis

• Ideal alongside studies or other commitments

• A friendly team with a real passion for bikes

As a bike mechanic “on call” you will support the CycleLab team in Zürich when they need additional resources. You can work flexible hours and you focus on getting stuff done. If you are studying and want to live your passion for bikes at the same time - this is your perfect side gig!

The team repairs a large number of different e-bikes and bio bikes each day and brings them to excellent condition, providing CycleLab’s customers with a high-quality service.

In our Lab, you are not just a lone wolf doing his work unnoticed somewhere in a corner. Rather, you are part of a buzzing team of motivated and ambitious mechanics, each one having his/her own area of expertise and contributing to the success of our young company. In addition to the inspiring and energizing work environment, the company provides you the following unique benefits:

• Competitive salary

• Flexible work hours

• Participate in the CycleLab Academy

• Discount on bike parts

• Annual working time

What you will do

You will carry out the entire repair process of a bike and ensure that the bikes are returned in excellent condition.

You will work with your teammates in a well-equipped workshop in Zürich. When you are faced with tricky challenges, one of our senior colleagues comes to help you and makes sure you expand your expertise continuously.

• You repair bikes independently with everything that goes with it (inspection, fault finding, repair, quality control)

• Together with your colleagues, you prepare bikes for delivery to our customers and support the deliver @ home process.

• You can convert into a fixed position over time if both parties are interested.

Due to the large selection of different bikes (mountain bikes, road bikes, city bikes, cargo bikes; heavily used to almost new), the job remains varied and highly challenging.