Join the CycleLab-Team

CycleLab is a modern bicycle workshop in Zurich. We work brand-independently and service all types of bikes – from e-bikes and cargo bikes to road, gravel and everyday bikes.

Our focus is purely on repair and service. We don’t sell bikes or accessories. This means clear processes, structured workflows and uninterrupted time at the workbench.

Your Role

This is a full-time on-site position based in Zurich for the Chief Operating Officer (COO) role at CycleLab AG. The COO will lead daily operations, oversee business planning, manage budgets, and ensure seamless operational processes. The ideal candidate will collaborate with other leadership to drive growth strategies and maintain financial health, while owning process improvements and optimizing overall efficiency at CycleLab.

What you'll do

• Structure and optimize workshop processes

• Establish simple and efficient procedures

• Lead the team and develop top performers

• Increase productivity and profitability

• Replicate best practises to new locations

Focus:

60% running the business

20% improving

20% expanding

Who we're looking for

• Experience in managing and developing an operational business

• Proven track record in implementing effective processes in a production or service environment

• Strong leadership, organizational, and decision-making capabilities

• Entrepreneurial mindset with a hands-on attitude

• Fluency in German and English; French is an advantage

• Experience in the cycling or service industry is a plus

What awaits you

• A key role with real responsibility

• Direct impact on growth and profitability

• Lots of room to shape things, no bureaucracy

• Equity participation in the company

• A team that wants to get things done

You don’t just want to strategize—you want to take responsibility and build something?

Then let’s talk!

CycleLab is a modern bicycle workshop in Zurich. We work brand-independently and service all types of bikes – from e-bikes and cargo bikes to road, gravel and everyday bikes.

Our focus is purely on repair and service. We don’t sell bikes or accessories. This means clear processes, structured workflows and uninterrupted time at the workbench.

With digital bookings and realistic planning, you can focus on what you do best: working on bikes. We are a small, friendly team with predictable working hours and a real passion for bikes and the people who ride them.

Your Role

We’re looking for someone who:

• is an excellent mechanic and enjoys talking to customers

• helps ensure smooth workshop operations

• is open to supporting social rides, workshops and events

Your Tasks

• Service, maintenance and repairs

• Diagnostics and quality control

• Technical advice and bike handover to customers

Your Profile

• Training as a bicycle mechanic or similar qualification

• Experience in bike service and repair

• Comfortable with e-bikes and modern bike technology

• Good German or English

• Independent, precise and customer-oriented

What We Offer

• Competitive salary and employment conditions

• 5 weeks of vacation

• Bright, modern workshop in a new building

• Monday–Friday schedule with flexible hours

• No sales pressure – focus on quality and service

• Small, supportive team and short decision paths

• Opportunity for more responsibility as we grow

As a bike mechanic “on call” you will support the CycleLab team in Zürich when they need additional resources. You can work flexible hours and you focus on getting stuff done. If you are studying and want to live your passion for bikes at the same time - this is your perfect side gig!

The team repairs a large number of different e-bikes and bio bikes each day and brings them to excellent condition, providing CycleLab’s customers with a high-quality service.

In our Lab, you are not just a lone wolf doing his work unnoticed somewhere in a corner. Rather, you are part of a buzzing team of motivated and ambitious mechanics, each one having his/her own area of expertise and contributing to the success of our young company. In addition to the inspiring and energizing work environment, the company provides you the following unique benefits:

• Competitive salary

• Flexible work hours

• Participate in the CycleLab Academy

• Discount on bike parts

• Annual working time

What you will do

You will carry out the entire repair process of a bike and ensure that the bikes are returned in excellent condition.

You will work with your teammates in a well-equipped workshop in Zürich. When you are faced with tricky challenges, one of our senior colleagues comes to help you and makes sure you expand your expertise continuously.

• You repair bikes independently with everything that goes with it (inspection, fault finding, repair, quality control)

• Together with your colleagues, you prepare bikes for delivery to our customers and support the deliver @ home process.

• You can convert into a fixed position over time if both parties are interested.

Due to the large selection of different bikes (mountain bikes, road bikes, city bikes, cargo bikes; heavily used to almost new), the job remains varied and highly challenging.

CycleLab is busy launching it’s first workshop in Zürich. At the same time, we are planning expansion into other Swiss cities. For our future locations in Basel, Berne and Lucerne, we are looking for workshop managers.

In this exciting and enterpreneurial role, you oversee all activities in your team while contributing hands-on with your experience and your know-how to delivering first in class service quality. Together with your team of mechanics, you run the entire repair and service process of a bike and oversee logistics as well as procurement of spare parts. You coach and develop your team members to become service KOM's who overachieve customers' expectations. Whatever you do, customer satisfaction is your highest priority!

In addition to running your shop, you are in constant contact with the COO and your colleagues from other CycleLab locations to improve the customer experience and optimze the group's processes and systems. Hence, you are not afraid to use modern software tools, challenge the status quo and try innovative approaches for existing challenges. You can do what you do best while being supported by the HQ with marketing, HR, accounting, etc.

Your Profile

• Training as a bicycle mechanic or similar qualification

• Experience in bike service and repair

• Comfortable with e-bikes and modern bike technology

• Good German

• Independent, precise and customer-oriented

What We Offer

• Competitive salary and employment conditions

• 5 weeks of vacation

• Bright, modern workshop in a new building

• Monday–Friday schedule with flexible hours

• No sales pressure – focus on quality and service

• Small, supportive team and short decision paths